Dog House Balham Limited (“Dog House Balham”) are committed to protecting and respecting your privacy. We do not store credit card details nor do we share customer details with any 3rd parties.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Dog House Balham Limited of 5 Bracken Gardens, London, United Kingdom, SW13 9HW.
Our nominated representative for the purpose of the Act is Justin Stangster.
Your information and where it goes
1. WHEN DO WE COLLECT PERSONAL INFORMATION?
Our Website is free for you to browse through and read.
We only ask for your personal information for the following reasons:
- If you want to purchase product(s) from the Website
- If you want to register on the website
- If you want to contact us, send us an email or offer feedback
- If you want to receive Dog House Balham news and exclusive offers via email
We only collect personal information (such as your name, e-mail, and address details) if you choose to provide that information to us in response to our request.
WHAT IF I AM UNDER 16?
If you are a child under 16 and want to receive Dog House Balham news, we ask that a parent or guardian register. By this we mean that a parent or guardian can register on your behalf using their details. We ask this so that as a child, your personal details are protected, and also to ensure that you have parental consent to take part. Dog House Balham does not ask a person under 16 for more personal information as a condition of participation than is necessary for a given promotion.
2. WHAT DO WE DO WITH THE INFORMATION?
We will require you to provide particular personal information such as your credit card details and your billing address for the purposes of completing your order. We will only use this information for the purposes of managing your order or your usage of the Website.
Providing additional personal information is up to you. We collect personal information to enter you in contests and notify you of results, to e-mail you with updates, news and special offers, to respond to your questions or comments, to register you for certain features on the Website.
Dog House Balham (and those people or companies employed by Dog House Balham who help make this Website, its content and its services) will process and use your personal information in order to respond to your feedback – like responding to problems, improving our services and gearing what we do to suit your requirements further.
Beyond this, we will not share your information with any other company without your consent unless we are required to do so by law, or if you have made a request for specific information. If you give us consent then we may share your information with our partners in order that they can contact you with information, promotions, products, services and offers that may be interesting to you.
We will never sell your information to any other company.
3. ASKING YOUR PERMISSION
If you register on the Website or make a purchase, we may also contact you by email with further information or updates concerning our products.
4. HOW TO UNSUBSCRIBE
Our policy is to allow users to unsubscribe from our regular emails at any time. You can do this by sending an e-mail to [email protected] requesting your information be removed from the mailing list.
If you have asked us to stop sending emails, and this hasn’t happened, it may be because the email address to which we are sending them is not the same as the address you sent your request from. Please check the address we are using and include this information in your request. The easiest way to do this is to return to us the whole of the unwanted email. The address we are sending to is included within the message.
5. WHO PROCESSES YOUR INFORMATION?
Dog House Balham (and those people or companies employed by Dog House Balham who help make this Website, its content and certain affiliated companies) will process the information you tell us in order to respond to your feedback – like responding to problems, improving our services and gearing what we do to suit your requirements further.
7. WHAT DO WE DO TO SAFEGUARD PERSONAL INFORMATION?
We will use our best efforts to be sure that third parties who work with us as our agents to make this Website and its contents available to you, and to fulfil your orders and requests, agree to protect personal information that they must access in order to serve our Website and our visitors. We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.
8. LINKS TO OTHER WEBSITES
We may offer links to other websites we use and recommend. However, we are not responsible for the content or information collection policies of websites operated by other companies. If you visit another website, we advise you to review their privacy and other policies.
10. ANYTHING ELSE I SHOULD KNOW?
Dog House Balham Limited of 5 Bracken Gardens, London, United Kingdom, SW13 9HW.